We are currently delivering products throughout the Europe Union. For international deliveries, we recommend you to reach out to us to get exact information and price estimation.
When a shipment is sent internationally, the destination country may levy import taxes, customs duties, and handling fees. Typically, these fees are due when the delivery arrives in the target country. These expenses vary widely and are frequently based on the price and kind of product, shipment weight, and specifications. We can ensure that your order is delivered to its intended location. Still, we cannot be held liable for any additional customs charges or product limitations that may apply in some countries. It is the role of the client to check with their local officials to see if any other processes are required.
No, the price does not include the custom taxes. Any potential customs charges for destinations outside the European Union are your responsibility. These actions are not under the control of the Limoncino.
It is possible. You can pick your order directly from our warehouse and look at other work. However, we would encourage you to communicate with us before coming to the warehouse for better guidance.
All the produts are handmade to order and made with pure love and dedication and shipped from our warehouse in Portugal. The delivery time can vary from place to place.
Delivery timings can vary from place to place. For Portugal, it will take three to five business days; for the Europe Union, it can take a week, and for worldwide delivery, it can take 2-3 weeks depending upon the customs clearance procedure, local deliveries, Covid-19 restrictions, or strikes of various locations.
Yes, if your order has not been dispatched. However, in case the order has already been dispatched and for some reason, you wish to change your shipping address, please do get in touch with us so that we can try our best to accommodate you in this matter.
No, at the moment we don't have a retail store. But if you wish to visit and pick your order directly from us, you can book an appointment with us. The free collection option is made at our facilities in Portimao Algarve.
The order can only be canceled within 12 hours of the order.
Unfortunately we don't have the control of the delivery process and cannot guarantee a timely delivery.
To avoid any miscommunication, we would encourage you to contact the shipper (if you are not being contacted) or trace the parcel through the tracking number provided for you once the product has been dispatched.
In the event the order is returned to the sender (after failing to be collected within the time frame set by the local postal authority), it will be the responsibility of the receiver to pay the charges for the second delivery.
Unfortunately, we are not offering payment refunds. As all items are handmade, it will not be viable for us to refund the payment due to obvious reasons. If you receive a damaged product, please feel free to send us pictures to arrange a replacement for your order.
Everything is done with utmost care and affection to deliver a product in outstanding condition, from packaging to shipping.
However, if you receive a damaged product or is different from what you expected, do not accept the delivery. In such cases, we would recommend you to take pictures of the damaged delivery and send them to us so that the necessary action can be taken to rectify the mishap.
Yes, but we encourage you to reach out to us for any customized requests. We will try our best to cater to your requests.
Each day we are striving to become a sustainable business. For this, we are trying our best to align our practices with sustainability standards. Everything is done in a harmless, environmentally-friendly manner, from packaging to the materials we use to craft the products.
Our homeware products are composite materials that combine the reactive mineral base and acrylic resin products (based on pure water). The elements are non-solvent and do not contain VOCs.
We are accepting payments via PayPal, Visa, Mastercard, Applepay and bank transfer. We will dispatch your order once we have a confirmation of the payment.
We have the copyright of all our customized designs and are not selling them for commercial purposes. However, we might collaborate with some other brand and offer our services to a bigger audience in the future. Reach out to us if you want more information on this particular aspect.